What you should know when choosing a Voice over IP (VoIP) business telephone system.

• Your phone system is the front line of your company. It is the first contact between you and your clients and perspective clients. Voice services must be 100% reliable and user friendly.
• A platform enabling future growth of voice systems is paramount. A platform must be hardware expandable and software upgradeable.
• Your telephone system needs a support system. A vendor with continuity with the product and a proven track record of providing quality systems.
• And lets face it, telephone service is a line item cost which needs to be controlled. A vendor should review all telecommunication cost when doing an evaluation.

MIS Telephone Systems By Shortel, NEC and Nortel:

• Voice over IP: VoIP telephony (VoIP) offers a viable alternative to the legacy voice exchange, delivering improved application integration, scalability, and multi-site management. It is precisely these features that make this rapidly-maturing technology so attractive to organizations seeking to reduce costs, increase productivity and improve customer relations.
  
• Outlook Unified Messaging: Unified Messaging provides integrated messaging for any PC desktop, as well as unified messaging with Microsoft Outlook. This includes voice mail in your inbox, directory dialing using your contacts, contact screen pop, and calendar integration. Voice mail messages are stored in the industry-standard WAV Audio for Windows format, allowing you to play them on multimedia PCs, attach them to email messages or embed them in other documents.
  
• Follow Me Find Me: The powerful Follow Me Find Me feature allows calling parties the option to find you on your cell phone. If you do not answer, the system will pull the call back and the message will be left on the ShoreTel voice mail system.
  
• Call Handling Modes: With a wide array of call forwarding and personal greeting modes, a business can present a highly professional image. Users can easily program customized responses to meet their individual needs. With just a mouse click, they select from an array of call handling options to manage incoming calls when in a meeting, working from home or out of town. Users can customize their greetings, forward calls to another number, specify how quickly voice mail picks up a call and be notified when a voice mail message is received.
  
• Converged Conferencing: Converged Conferencing provides rich conferencing and collaboration for the enterprise. Built on a secure, Linux based appliance, the system delivers audio conferencing, enterprise instant messaging, document sharing, and full web conferencing to everyone in the enterprise. The system allows users to schedule one-time, recurring, or reservation-less calls. And with integrated recording capabilities, users can also record both audio and visual presentations.
  
• Voicemail: Fully integrated with our phone systems, and sized to the specific needs of your business.
  
• Auto Attendant: While a component of our voicemail products, auto attendant can be an extremely useful tool to provide direct station dialing, directory information, and night and off-hours call coverage.
  
• Multiple Locations: Customers with multiple office or plant locations need phone systems that can be networked and provide a unified appearance to their customers.